Who is there
visit your website?
Don’t let your visitors bounce off your website, offer them live chat and make sure you secure the sale or get the lead in order to contact them directly.
Our professional website chat operators will take care of your visitors in real time as if they were your own employees. We will proactively engage with your visitors instead of waiting for them to talk first.
With your competitors only a click away, chatInstead offers you the competitive advantage.
People Visit Your Website
Our Agents Pro-Actively Initiate Chat
We Answer Sales Questions & FAQs
You Get Instant Notifications Of Sales Leads & Other Requests
How It Works
Our team helps you to get onboard, installs our chat software plugin on your website and moving you to the next step.
Building Knowledge Library
We study your website, interview you to learn about your products, services and business culture, agree on chat style (formal or casual) and then create scripts and FAQs.
Our chat agents, will do a thorough training based on the Knowledge Library. They study everything about your website, products and services and they get ready for action.
We are Live!
We are ready to welcome your visitors, getting you sales leads and other requests while you run your business!
Why Choose chatinstead?
We’re Not Robots
We are not using auto replies and ready made answers. Your visitors interact with real people who are trained to answer as if it was you.
More Leads = More Sales
We are there when your clients visit your website. We welcome them, gather leads and instantly send you all relevant information. We boost your sales conversion from day one.
No need to hire staff, no days off, no trainings, no sick leave days
or overtimes. Our expert team will provide everything you need at the fraction of the cost.
Telecom & Utilities
Colleges & Universities
Import & Export
Retail / eCommerce
WHAT DO WE DO?
We install a live chat app on your website, generate sales leads and provide real time support with real humans (not bots) to your visitors.
Who should use chatinstead?
All Businesses that have a website and want to improve their sales and support. Make real use of your online presence by having experienced and well trained agents proactively chatting with your visitors.
What is Proactive chat and how this will help my business?
We talk to all visitors live before they engage and ask for your services or leave your website to look for a competitor. Based on our experience, most website visitors do not click on contact us – talk to us chat forms, because they get late responses or they find what they are looking for on your competitor’s website.
Most websites use auto replies or interact with their customers with “contact us” forms. What differentiates us is that we offer Live chat and real person to person interaction while you focus on the core of your business.
What type of BUSINESSES do you accept?
We accept all businesses except those with adult content and gambling.
What if the agent doesn’t know the answer?
When this happens, our team will immediately take the query and forward it to your team with complete visitor details. In the meantime we will update our Knowledge Library in order to be ready for next time.
How will you learn about my products / services?
After signing the agreement we gather data from your website and meet with you and your team. We will then go over the FAQ we have created to make sure we have all relevant information.
Is the installation of your chat software easy?
The process is really simple. We provide the code for the chat app which you can install on your own. However, in case you can’t do it, our team will install it for you.
DO I REALLY NEED THE CHAT SERVICE ON MY WEBSITE?
Your website is like a physical store. If you don’t have people to welcome visitors, gather information and sell products, your conversion rate will be very low. Don’t watch your customers bounce off your website, get our live agents to introduce them to your products and services.
Who We Are. What We Do
chatinstead is a platform that provides a fully managed team of chat agents for welcoming your website and Facebook page visitors. Our Agents pro-actively engage your visitors and generate sales leads in real time.
Our 15+ years of expertise in the fields of Sales and Customer Experience, drives this live chat support platform, maintains the highest level of customer satisfaction and empowers the relationship with your potential and existing customers.
Get In touch
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